McCormick Consumer Affairs Team Leader

Join McCormick Canada as a Consumer Affairs Supervisor, where you'll empower a dedicated team while enhancing consumer relationships through exceptional service and oversight. This pivotal role champions bilingual communications and supports innovative solutions.

In your role, you will ensure that the Consumer Affairs team operates effectively, providing training and support to meet departmental objectives. You will engage with key stakeholders and contribute to improving product visibility in the marketplace. Success requires close collaboration with technical services, marketing, and QA departments in a bilingual environment.

Key Responsibilities:

• Provide leadership and coaching for the consumer team

• Address escalated inquiries and complex consumer issues

• Partner with departments for policy and procedural adherence

• Analyze consumer feedback to improve communication strategies

• Manage vendor relationships for enhanced consumer engagement

Requirements:

• Bachelor’s Degree in a relevant field

• Minimum 5 years in customer service, including social media

• Bilingual in French and English

• Familiarity with CPG industry practices

• Strong problem-solving and interpersonal skills

Drive McCormick's consumer affairs excellence through strategic supervision and dedicated support.
#J-18808-Ljbffr