Facility Customer Service Coordinator

Job Description  The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Location:

2391 Huron St., Unit 1, London, ONT N5V 0A8

Schedule:

Full-time, Monday - Friday, first shift
Compensation: $22.08 - $28.69 hourly
Responsibilities   Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
Ensure high levels of customer satisfaction through excellent service
Build positive relationships with customers
Intake, process, and verify customer orders to ensure they are completed and documented accurately
Build and maintain knowledge of all products to ensure effective customer recommendations
Act as liaison between customer, sales representatives, and store staff
Ensure compliance with policies and procedures, including safety, loss prevention, and security
Follow quality service standards and comply with procedures, rules and regulations
Assist with moving and loading product
Operate batch tinting equipment, as needed
Qualifications  

Minimum Requirements   Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment
Must be able to read, write, comprehend and communicate in English
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

Preferred Qualifications   Have an associate's degree or higher in Business, Sales, or Marketing
Have at least one (1) year of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)
Have previous work experience selling paint and paint-related products
Have prior work experience operating tinting or color matching equipment
About Us  At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world‑class benefits designed for you. From retirement to health care, from total well‑being to your daily commute—it matters to us. A general description of benefits offered can be found at  .
It's all here for you... let's Create Your Possible
This posting is for an existing vacancy.
Equal Employment Opportunity Statement  Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

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