Bilingual Client Care Representative, Group Benefits (English​/French

Bilingual Client Care Representative, Group Benefits (English/French)

Waterloo, ON, Canada

Posted Wednesday, August 5, 2026 at 4:00 AM

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers.

We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!

Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.

Join one of the region’s top employers and be part of something that truly makes a difference.

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.

• Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages
• Previous experience in a phone-based client care/service role is required
• Previous experience in an insurance company or investment knowledge is an asset
• Superior interpersonal skills to manage relationships with internal and external clients
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers
• Ability to handle high stress levels in a fast-paced production environment
• Excellent verbal and written communication skills

• Career Growth:
  Regular learning sessions and development opportunities
• Total Rewards:
  Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away:
  Competitive vacation plus one paid volunteer day each year
• Flexibility:
  Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at  We’re happy to help.

We offer a competitive base pay and the ability to unlock higher levels of pay as you complete training and gain experience on the job. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Client Care Centre

Department:Group Client Care Centre

Term: Permanent Full-Time

Schedule:Monday to Friday, 11:00 AM to 7:00 PM ET

Start Date: September 28, 2026 (please note: a six-week training program will be required upon completion of our Equitable Orientation program)

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.