Teleperformance Customer Service Specialist

Location: Southwestern Ontario

Join Teleperformance as a Customer Service Specialist in Waterloo, Ontario, where excellent communication meets a supportive work culture. Benefit from competitive pay, generous perks, and robust training opportunities.

This role focuses on delivering exceptional customer service while fostering positive relations among clients. You will troubleshoot issues, coordinate with internal teams, and ensure accurate data management. Ideal candidates possess strong customer service backgrounds with a commitment to growth and improvement.

Key Responsibilities:

• Offer first-level support to clients and customers

• Build relations through personalized service

• Address customer inquiries via calls and chats

• Collaborate with teams for high satisfaction standards

• Adhere to all client policies and industry regulations

Requirements:

• High school degree; technology certification preferred

• Minimum 12 months in customer service roles

• Familiarity with Microsoft Office, especially Outlook

• Excellent English language skills required

• Must be 18 years or older

Bring your dedication and proactive customer service skills to Teleperformance's vibrant team in Waterloo.
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