London Honda Service Business Coordinator

Become a Service Business Development Coordinator at London Honda, focusing on driving customer satisfaction in London, Ontario. Handle customer communications and manage service appointments.

In this full-time role, you will be responsible for incoming and outgoing customer inquiries, ensuring they receive timely assistance. Collaborate across teams to enhance customer retention by addressing inquiries and solving issues effectively. You'll also use CRM systems to monitor interactions and update customer information.

Key Responsibilities:

• Engage with customers through calls, emails, and chat

• Schedule and coordinate service appointments efficiently

• Conduct follow-ups to ensure ongoing customer satisfaction

• Leverage CRM software for tracking and updates

• Report on key performance metrics, such as conversion rates

Requirements:

• Experienced in customer service or sales roles

• Strong written and verbal communication skills

• Ability to prioritize and manage multiple responsibilities

• Familiarity with CRM systems for customer information management

• Collaborative mindset for working in a team-oriented environment

Support excellence in customer service at London Honda.
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