Call Center Workforce Coordinator Role

Join Reliance as a Workforce Coordinator and help optimize call center operations from Toronto. This role prioritizes real-time efficiency while offering substantial growth opportunities.

As a Workforce Coordinator at Reliance, you will play a crucial role in managing call center operations and scheduling. Your responsibilities will include monitoring performance metrics, responding to team communication, and facilitating task scheduling. You'll need to leverage your analytical skills to adapt schedules based on real-time demands while collaborating closely with various teams.

Key Responsibilities:

• Support daily operations of the call center

• Plan schedules and manage time off effectively

• Respond to scheduling inquiries via email and chat

• Review and approve offline tasks

• Collaborate on schedule optimization with the WFM team

Requirements:

• Excellent problem-solving and organization skills

• Strong attention to detail and communication

• Demonstrated ability to handle multiple priorities

• Advanced Microsoft Excel skills required

• Experience in call center operations preferred

Utilize your analytical prowess and teamwork skills to enhance Reliance's call center efficiency.
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