Supervisor, Customer Service Operations

Join RT Holdings Inc as a Supervisor of Customer Service Operations, responsible for enhancing agent performance and customer satisfaction in a thriving call center environment. Emphasizing team growth and collaboration is key.

This leadership role involves coaching agents to improve service delivery and implementing strategies based on performance metrics. By fostering a customer-centric mindset, you will ensure a seamless experience for over 250,000 Canadian customers each year. Your management skills will help maintain operational excellence while balancing staffing needs with service level agreements.

Key Responsibilities:

• Provide performance feedback and development plans

• Analyze team performance against KPIs for improvements

• Collaborate for optimal staffing solutions

• Ensure timely and effective customer issue resolution

• Present performance trends and reports to leadership

Requirements:

• Bachelor's degree preferred

• Minimum 3 years in customer service

• 2 years of supervisory experience required

• Experience in HVAC is beneficial

• Strong communication and problem-solving skills

Lead your team to success by driving performance and customer satisfaction at RT Holdings Inc.
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