Customer Service Expert - Riverside Natural Foods

Enhance customer interactions as a Customer Service Expert at Riverside Natural Foods Ltd. This role is centered on managing customer orders and fostering relationships within a B-Corp certified company.

As a Customer Service Expert, you'll be responsible for the complete management of customer orders and ensuring proactive communication with clients. Collaborating with Logistics, Finance, and Warehousing, you'll resolve service issues effectively and participate in continuous improvement initiatives. If you're ready to make meaningful contributions in a supportive, values-led company, this position is for you.

Key Responsibilities:

• Oversee customer orders from initiation to invoicing

• Act as the main point of contact for assigned clients

• Monitor inventory and collaborate with Supply chains

• Coordinate shipments and resolve delivery discrepancies

• Investigate EDI exceptions affecting order processing

Requirements:

• 2-5 years in customer operations, logistics, or similar

• Experience in food or manufacturing preferred

• Proficient in order management technologies

• Strong communication and relationship management skills

• Ability to thrive in a fast-paced environment

Leverage your expertise in customer service and contribute to Riverside's mission as you support meaningful change.
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