Customer Experience Leader

Position: Scotiabank Customer Experience Leader
Join Scotiabank as a Customer Experience Lead in London, Ontario, to direct your team towards exceptional service. Lead a motivated group of associates dedicated to fulfilling customer needs.

In this essential role, you will manage Customer Experience Associates at Scotiabank, ensuring superior service delivery. Your leadership will drive team performance while enhancing customer satisfaction. You will also act as the Officer in Charge during branch emergencies and contribute to identifying service improvement opportunities.

Key Responsibilities:

• Direct and support Customer Experience Associates' activities

• Create strong customer relationships through excellent service

• Manage branch emergencies as Officer in Charge

• Enhance customer experience through innovative solutions

• Lead implementation of new policies and procedures

Requirements:

• Strong leadership abilities with coaching experience

• Previous experience managing teams highly valued

• Availability for a flexible work schedule

• Previous experience in banking is preferred

• Strong technical skills with digital banking tools

Lead customer service excellence at Scotiabank and make an impact in London, Ontario.
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