Call Centre Benefits Representative

Become a Benefits Services Representative at OTIP, focused on delivering exceptional support in a call centre environment. Engage with members to resolve inquiries and provide accurate benefits information.

As part of the OTIP Group of Companies, you will report to the Assistant Manager of Benefits Services. In this role, you will assist members with online navigation and inquiries while educating them on OTIP’s products. You will ensure high customer satisfaction by resolving complaints, processing claims, and responding to emails in a timely manner.

Key Responsibilities:

• Handle incoming telephone inquiries for group and individual health benefits

• Assist with online registration and application navigation

• Provide educational insights about products and services

• Document member complaints and develop resolution strategies

• Process claim adjustments and information requests with carriers

Requirements:

• Post-secondary diploma and related training (LOMA, HIAA, CEBS)

• Minimum one year of call centre experience

• Strong knowledge of group health and dental insurance

• Exceptional communication skills in English and French

• Proficient in Microsoft Office applications

Bring your expertise in benefits service and a commitment to member satisfaction to OTIP.