Customer Service Specialist at Connect Hearing

Location: Strathroy

Shape the future of hearing health as a Customer Care Representative at Connect Hearing in Strathroy, ON. Provide personalized service and make a meaningful impact in clients' lives.

This role at Connect Hearing Canada, a Sonova brand, dives deep into customer service excellence. As a Customer Care Representative, you will engage clients face-to-face and virtually, manage their accounts, and work with insurance for accountability in billing while gaining hands-on experience with minor repairs.

Key Responsibilities:

• Deliver exceptional customer support in-person, by phone, and email

• Schedule and organize appointments for professionals

• Manage client accounts with a focus on relationship building

• Facilitate interactions with insurance for billing processes

• Assist with device cleanings and repairs in the clinic

Requirements:

• Strong customer service and communication abilities

• Experience with reconciliations is beneficial

• Readiness to travel between clinic locations

• Interest in learning and growing professionally

• Enthusiastic commitment to helping clients

Bring your passion for customer service and relationship building to Connect Hearing in Strathroy.