Business Travel Consultant - Bilingual; French
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Overview
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.
To learn more about Kensington, visit Kensington Tours (note: link intentionally removed).
What You’ll Do- Coordinate complex domestic and international travel itineraries for corporate customers.
- Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
- Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism.
- Offer expert guidance on travel documentation, visa requirements, and travel advisories.
- Proactively identify cost-saving opportunities and negotiate better travel solutions.
- Manage unused ticket credits which include reminding travelers of unused credits.
- Group air booking working off shared Excel, Smartsheet’s, etc.
- 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
- Must be able to speak and write in both English and French.
- Proficiency with GDS systems (Sabre, or similar).
- Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
- Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
- Exceptional organizational, communication, and multitasking skills.
- Discretion, poise, and professionalism under all circumstances.
- Exceptional communication and customer service skills, especially under pressure.
- Ability to multitask, problem-solve, and stay calm in high-stakes situations.
- Strong attention to detail and a proactive mindset.
- Knowledge of BSP and ARC ticketing.
We thank all candidates for their interest however only those selected for an interview will be contacted.
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