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Outbound Calling Agent
Job in
London, Ontario, K5Z, Canada
Listed on 2026-10-08
Listing for:
Quality IT Resourcing
Full Time
position Listed on 2026-10-08
Job specializations:
-
Customer Service/HelpDesk
Banking & Finance, Bank Customer Service -
Finance & Banking
Banking & Finance, Bank Customer Service
Job Description & How to Apply Below
- Make high-volume outbound calls to existing and prospective bank customers.
- Promote banking products and services, including credit cards, loans, insurance, and deposit products.
- Conduct customer follow-ups regarding account inquiries, applications, and service requests.
- Verify customer information while maintaining confidentiality and compliance with privacy regulations.
- Explain product features, benefits, fees, and eligibility requirements.
- Accurately document customer interactions in CRM and banking systems.
- Identify customer needs and recommend appropriate banking solutions.
- Meet daily call volume, quality, and performance targets.
- Escalate complex customer issues to the appropriate departments.
- Ensure compliance with banking policies, anti-fraud procedures, and regulatory requirements.
- High school diploma or equivalent; post-secondary education is an asset.
- Excellent verbal communication and interpersonal skills.
- Some proficiency with CRM systems and Microsoft Office applications.
- Strong attention to detail and data accuracy.
- Background checks need to be completed as part of the process
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