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Director, Service Design & AI‑Driven CX
Job Description & How to Apply Below
A leading financial services provider in Southwestern Ontario seeks a Service Design Lead to elevate user experiences and guide service design methodologies across the business. The successful candidate will leverage over 10 years of experience in service design, collaborate with product design teams, and ensure strategic alignment with customer insights. A bachelor's degree in a relevant field and leadership experience in complex environments are required.
This hybrid role offers a salary range of CAD 116,000 to CAD 166,000, along with a comprehensive benefits package.
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