Senior Learning Specialist

Benefits Services - Learning & Quality Assurance  Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

The Senior Learning Specialist role is part of the Benefits Services Learning team. This position is responsible for supporting the design, development, and delivery of Benefits Services learning programs that include new hire onboarding and training as well as operational upskilling, while also supporting change management initiatives.

The Senior Learning Specialist specifically supports the enablement of the Benefits Services Learning Specialists by redesigning the learning path, identifying training efficiencies, and providing the necessary tools, resources and learning knowledge.

What You’ll Do:

Reporting to the Learning and Quality Assurance Manager, the core parts of your role will be to:

Engage with Benefits Services to understand and analyze business needs and objectives.

Conduct thorough needs analysis to support achieving business goals.

Evaluate existing learning programs to identify barriers to success, such as skill gaps or resistance to new tools.

Provide expert recommendations on the most effective delivery methods (in-person, e-learning, micro-learning, etc.). Identify and implement efficiencies in training processes to reduce preparation time and delivery length.

Streamline learning delivery for a more effective and time-efficient training experience.

Ensure training accessibility and engagement by focusing on ease of understanding and minimizing cognitive load.

Create and update learning materials, including instructor led presentations, handouts, and e-learning content.

Support knowledge management readiness for the project.

Work with Benefits Services Learning Specialists in assessing learning needs through surveys, interviews, and data analysis.

Analyze feedback from learning participants to help improve future programs.

Maintain and support the Benefits Services learning management system (LMS), ensuring it is up to date with current training materials and records related to Benefits Services Learning paths.

Work with Knowledge Management team to ensure LMS articles are up to date with the evolution of the Benefits Services learning path and program

Let’s Talk

About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

A college diploma/post-secondary education and/or completion of a Trainer or Adult Education program.

A minimum of 2-5 years’ learning experience.

Previous experience with digital e-learning design and LMS software.

Group and/or Individual Insurance experience would be considered an asset.

Strong business judgment with a focus on service excellence.

Proven ability to build strong client relationships and change management skills.

Exceptional ability to present information in a formal setting.

Demonstrated negotiation and analytical skills with the ability to recognize implications of issues and solutions.

Strong conceptual skills and the ability to exercise flexibility and judgment in a dynamic, ever-changing environment.

Ability to motivate and negotiate to ensure that projects are delivered within the three key measurable targets: time, cost, and quality.

Excellent knowledge and understanding of the insurance industry.

Previous experience with Salesforce;
Group and/or individual insurance would be considered an asset.

Project Management Course and/or previous project management skills would be considered an asset.

Insurance related courses such as LOMA, RIBO, HIAA and CEBS would be considered an…