Public Services Librarian, Program and Outreach Services

Public Services Librarian, Program and Outreach Services, Central

Job Category
:
Public Services

Requisition Number
: PUBLI
001089

• Posted :
  August 24, 2026
• Full-Time
• On-site

Showing 1 location

London, ON , CAN

Posting Date:
August 24, 2026
Closing Date:
September 5, 2026
Department/Branch:
Program & Outreach Services, Central
Vacancy Status:
Existing Vacancy

Summary:

The Librarian in this role will need to be comfortable programming in any branch with short notice; learning, using and teaching new technologies; programming in front of crowds; using online platforms; building partnerships and doing outreach in the community. It will be important to be a curious learner and understand the diverse needs of Londoners. The Public Services Librarian in this role will need to be flexible in order to offer programming to all age groups regardless of focus, and be able to work an inconsistent schedule.

There is also a requirement to travel to all branches and may be required to support programs with limited notice due to a last minute absence.

The position is responsible for creating excellent patron experiences. They are accountable for delivery of London Public Library’s User First library services that meet customer needs relating to Literacy;
Knowledge for Living;
Well Being; and Community Building. Reporting to a supervisor, the Public Services Librarian is proactive in the provision of services that include Information & Programming, Technologies, Collections, Lending, Community Engagement & Development, and Community Spaces. This position also responds to patron concerns, acts in emergencies, and schedules and assigns daily work in the absence of the Supervisor or Coordinator, Public Services.

Accountabilities:

Information & Programming Services

• Creates excellent customer experiences while serving as a key point of contact with members of the public seeking information. Provides information in-person, by telephone and through digital services.
• Uses reference interview techniques to engage the patron, identifies information needs and matches these needs with services.
• Guides patrons to locate and evaluate relevant information available through a wide variety of sources and formats.
• Refers patrons to relevant services and resources available in the broader community.
• Advises and informs patrons about books and other platforms and resources that match their reading, viewing, listening preference and learning styles.
• May be assigned primary responsibility for a specific audience (e.g. services and programs for Children, Youth, Adults, Seniors, etc.).
• Ensures relevant, useful websites related to assigned subject area are linked to LPL website.
• Under the direction of the supervisor, plans, prepares, promotes and delivers library programs and visits for Library patrons within the Library location and in the community. Sources program resources, such as programmers and materials, as needed.
• Supports system-wide programs and initiatives.
• Works collaboratively with community service partners including schools, service agencies, community groups, cultural groups and businesses to provide opportunities for people to learn, interact, access information and create.

Collections & Lending

• Provides information to patrons about collections.
• Acts as a system resource in an assigned area of specialization or audience as requested.
• Actively seeks out and shares with the Collections Services Department community input and feedback about collections.
• Actively supports the collections acquisitions process by reading reviews and submitting suggestions for purchase.
• Assists with collection maintenance by following established procedures.
• Assesses and accepts suitable donations of collections materials for addition to the collection or for the Friends of the Library book store or annual sale.
• Promotes collections by creating resources lists and displays, and organizing collections for ease of access. Targets specific groups and communities to promote unique aspect of the collection. Writes blogs for the LPL website.
• Supports the delivery of Lending Services by maintaining an…