Engineering Specialist – CDT

Position: Engineering Specialist – CDT+R
Location: Lucan

Reporting to the Director, Product Verification & Assurance, the Engineering Specialist – CDT+R plays a critical role in Trojan’s Customer Defect Tracking & Resolution initiative. This position ensures that field performance data, service issues, and returned product findings are translated into meaningful, end-to-end improvements across Engineering, Service, Quality, and Operations.

This role goes beyond technical analysis by owning the full lifecycle of issue resolution—from initial detection and root cause validation through corrective action, verification, and deployment into standard work. Acting as a technical integrator, you will ensure that real‑world field experience continuously improves product reliability, engineering standards, verification strategies, and operational processes.

This position is part of the Engineering department, located in London, Ontario, and will follow an onsite work arrangement.

We offer:

Competitive vacation and benefits package

Flexible working hours and hybrid work environment

Professional onboarding and training opportunities

Career coaching and development support

A collaborative, purpose‑driven team

Comprehensive health benefits

In this role, a typical day will look like:

Leading technical triage of escalated field issues, service reports, and returned products to identify systemic patterns and risks

Driving cross‑functional resolution of field issues across Engineering, Service, Quality, and Operations

Defining root causes and coordinating countermeasure development, validation, and verification

Translating field learnings into design improvements, updated verification strategies, and stronger engineering standards

Partnering with Verification & Validation teams to enhance test methods, boundary conditions, and acceptance criteria

Ensuring corrective actions are implemented, standardized, and sustained across engineering, service, and operational processes

Communicating status, risks, and outcomes through structured forums such as CDT+R

Supporting Design FMEA updates and risk mitigation activities based on real‑world performance insights

Up to 30% local or international travel may be required

Essential requirements of the job include:

Bachelor’s degree in Engineering or a related technical discipline

Experience in product development, verification/validation, field support engineering, or reliability analysis

Demonstrated experience interpreting field data, service reports, or returned product analyses

Strong analytical skills with proven root cause investigation experience

Familiarity with Design FMEA, verification testing, and engineering change management processes

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