Senior Specialist, Controls & Governance – Investment Operations

Overview

In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.

• Work on Risk & Control Self-Assessment (RCSAs) across multiple middle office operations teams (Trade Operations and Settlements, Portfolio Onboarding, Cash Management, Reconciliations, etc.).
• Identify Key Controls and support the development of a Control Testing framework for middle office operations.
• Prepare and maintain Monthly Operational Risk materials, metrics, and dashboards.
• Manage risk attestations in Manulife’s Governance, Risk & Compliance system (Archer).
• Coordinate Business Continuity Planning (BCP) reviews and participate in tabletop and simulation exercises.
• Perform detailed analysis of current processes and controls against required improvements, including using data analytics to identify gaps/issues/trends that should be remediated to strengthen the governance of operations risk.
• Participate in ad-hoc projects related to operational system implementations, and process automation.

• Bachelor’s degree in finance, Accounting, Risk Management, or related field.
• 3+ years of experience in investment operations, internal/external audit or control governance.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Professional certification is an asset (e.g., FRM, CPA, CIA, CRMA).
• Strong knowledge of operational risk frameworks (RCSA, SOX, Operations Resilience, Control Testing).
• Advanced Excel and data visualization skills; experience with automation tools like Power Apps, Power BI, is an asset.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity... (EEO statement content omitted for brevity).

Montreal, Quebec

Hybrid

$71,475.00 CAD - $ CAD

If you are applying for this role outside of the primary location, please contact  for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits,... (benefits content omitted for brevity).