Office Administrator & Inforce Specialist; Insurance & Financial Services

Do you often get praise for being a strong communicator? Are you a service oriented individual that loves to stay organized? Do you get satisfaction in completing every piece of a puzzle?

Was that three yeses? If so, then you could be the next Office Administrator & Inforce Specialist to join the FH family! This is an entry level position with lots of room to grow within the organization. Curious, and want to know more? Keep reading to see if this position is the one for you!

• Office reception for guests, carrier representatives and advisors
• Provide excellent customer service to both clients and advisors via telephone, email and face-to-face interaction
• Sort and distribute all incoming and outgoing mail; organize and file advisor information including policies, mail and transaction confirmations at high volumes
• Light scrubbing of applications and advisor contracts
• Document scanning of applications, policies, delivery requirements, inforce, investments and contracting
• Order and maintain sufficient office supplies
• Documentation control for carrier application revisions
• Liaison for service requests between building management and branch office
• Communicates effectively with colleagues, insurance carriers, advisors and clients
• Work extensively with back office system, Wealth Serv, as well as insurance carrier websites
• Liaison between the advisor and insurance carrier
• Responsible for maintaining an organized filing system for easy referral and retrieval
• Communicate with advisors for missing information
• Maintain regular communication and follow up between carriers and advisors throughout the inforce process
• Ensure advisors receive clear and consistent communication
• Update and maintain Wealth Serv system with current information and documentation at all times
• Meet/exceed SLAs (Service Level Agreements)
• Perform any other duties as assigned

• Post-secondary degree, diploma, or related work experience
• Sound knowledge of insurance products
• Industry courses would be an asset

• Service oriented
• Self-starter and self-motivated
• Time management skills
• Verbal and written communication skills
• Attention to detail and follow through
• Organizational skills
• Teamwork and collaboration
• Interpersonal skills
• Adaptability

• Proven experience in insurance/financial services industry
• Proven experience in customer service
• Proven experience with Microsoft programs such as Word, Excel and Outlook
• Experience in Wealth Serv an asset

As a member of the FH family you can expect a professional yet engaging, supportive and family like environment – our company started with 4 employees! An organization that lives and breathes its DRIVER Values.

These are some of the benefits we provide:

• 3 weeks of paid vacation
• Excellent Group Benefits plan
• Group Retirement Plan with employer matching
• Flexible and supportive Personal Days for employee or family illness, emergency etc…
• Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
• Wellness Credit program
• Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development