Bilingual Collections Officer

Company Description   Credifax Limited, based in London, Ontario, is a specialized accounts receivable management company founded by professionals with more than 95 years of combined experience in the credit and collections industry. The organization offers a full range of services that support businesses of all sizes, from managing entire accounts receivable portfolios to handling specific challenging accounts. Credifax also serves as the official Ontario distributor of Credinet™, an Internet Group Exchange Program that provides commercial credit grantors with timely, shared credit information.

The company is committed to delivering an unprecedented level of service, ensuring that client interests are treated as a top priority. Team members work within a knowledgeable, service-focused environment that emphasizes effective credit and collection solutions.

Role Description   The Bilingual Collections Officer is a full-time, on-site position located in London, ON. This role is responsible for contacting customers in both English and French to resolve past-due accounts, negotiate payment arrangements, and maintain accurate records of all communications and outcomes. The person in this role will review account histories, assess the status of outstanding balances, and apply company policies and regulatory requirements throughout the collections process.

Day-to-day tasks include responding to inquiries, providing clear explanations of balances and payment options, and escalating complex issues to management as needed. The Bilingual Collections Officer will collaborate with colleagues in credit, finance, and customer service to support effective accounts receivable management and uphold a professional, respectful approach with every customer interaction.
Qualifications     Strong debt collection and negotiation skills, with the ability to manage delinquent accounts professionally and effectively.
Solid analytical skills to review account information, assess repayment options, and make informed recommendations.
Proven customer service and communication abilities, including clear, respectful phone and written interactions.
Basic understanding of finance and credit principles as they relate to accounts receivable and collection practices.
Fluency in English and French (spoken and written) is required for this bilingual role.
Attention to detail and accuracy in documentation, data entry, and record-keeping.
Ability to work on-site in London, ON, manage time effectively, and handle multiple accounts simultaneously.
Previous experience in collections, credit, or a related financial services environment is an asset.
Familiarity with relevant regulations and ethical practices in the credit and collections industry is beneficial.