Wealthsimple Senior Fraud Operations Manager

Lead fraud mitigation strategies at Wealthsimple, Canada's top financial innovator based in Toronto. This Senior Manager role focuses on overseeing complex fraud operations while minimizing customer impact.

In this role, you will manage a high-performing team of around 60 professionals dedicated to Cash & Banking, Investments & Crypto, and Identity & Onboarding. Your expertise in banking fraud investigations and payment systems will guide operational endeavors and enhance client support throughout the investigations. This position requires innovative thinking and collaboration with technical teams to build robust fraud defenses.

Key Responsibilities:

• Direct fraud operations across three specialized pillars

• Manage all aspects of client-facing investigations

• Own and improve operational metrics for effectiveness

• Leverage banking frameworks to identify fraud

• Implement workflows using automation and data insights

Requirements:

• 7+ years of fraud operations experience in tech or finance

• 5+ years managing teams effectively

• Proven success in high-volume investigation environments

• Proficient in data analytics including SQL

• Strong adaptability and strategic leadership

Utilize your fraud expertise at Wealthsimple to safeguard clients while optimizing operational performance.