Patient Service Centre Assistant

Apply for the Patient Service Centre Assistant role at Life Labs Medical Laboratory Services
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For over 50 years, Life Labs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services. We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online.

More than 112 million laboratory tests come through Life Labs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust. We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

At Life Labs, you can make a meaningful impact on Canadians’ lives every day. Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer‑centered approach. As part of this commitment, Life Labs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve.

We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves. These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

• Status: Temporary Part Time Regular
• Schedule: Monday - Friday with rotational Saturdays, 7:00am - 12:00pm
• Location: 65 University Ave E, Waterloo
• Contract end date: 30 April 2026
• Start date: 15 December 2025 (though temporary position ends April 30 2025; keep both dates as provided)
• Number of positions: 1

• Exceptional customer experience skills to welcome the customers to Life Labs with undivided attention and make them feel safe and comfortable.
• Defuse customer situations and provide resolution in a timely and effective manner.
• The ability to prioritize multiple tasks in a fast‑paced environment.
• Enter customer in Queue/Patient Wait Time system.
• Review requisitions for accuracy, request information as required from patients, determine if customers have followed necessary test preparation protocol prior to specimen collection and provide instructions regarding the specimen collection process.
• Enter required patient demographics, requisition information and any additional information related to the processing of test results into the computer.
• Promote SMS and demonstrate functionality to customers.
• Support confidentiality in all areas of our related work.
• Represent Life Labs in a professional and positive manner.
• Inspire trust, teamwork and positive relationships with team and customers.
• Ensure a safe, comfortable, efficient, and personalized experience while visiting our Life Labs locations.

• Receives, sorts and processes incoming specimens from physician offices and/or patient specimen drop‑offs.
• Troubleshoots, problem‑solves and investigates incidents relating to missing specimens or other specimen concerns.
• Prepares specimens for pickup by couriers in accordance with packaging requirements and within the time deadlines.

• Cleans/disinfects/wipes work area(s) as per established procedures.
• Maintains adequate stock of supplies for PSC and orders as required.
• Filing and faxing as required.

• 1‑3 years in customer service.
• High School diploma or equivalent.
• Excellent computer skills – MS Word, Outlook, 60 WPM.
• Clear and effective communication with strong interpersonal skills.
• Familiarity with medical terminology an asset.
• Accountability, initiative, and a high level of ownership.
• Embraces problems with a can‑do attitude and…