Associate Director of Care

Overview

Role

Description:

Assistant Director of Care, Extendicare LTC (ON). Under the direction of the Director of Care, the Assistant Director of Care (ADOC) leads assigned clinical areas, collaborates with the care team to deliver resident-centered care, and ensures practices align with Extendicare standards, Accreditation standards, and regulations. The ADOC engages with residents and families to promote a customer service philosophy to continuously improve resident satisfaction and support Extendicare’s mission to provide people with the care they need, wherever they call home.

• Serve as a strong advocate for resident safety and ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.
• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies and procedures.

In collaboration with the Director of Care:

• Manage assigned program areas per Extendicare’s Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.
• Identify risk and mitigation strategies and escalate and manage as appropriate in collaboration with organizational teams and departments.
• Comply:
  Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Collaborate:
  Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care.
• Quality:
  Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership:
  Engage with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.
• Cultivate:
  Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational culture. Identify skill gaps, provide coaching and feedback and encourage continuous learning.
• Values Alignment:
  Uphold and promote the organization’s Mission, Vision and Values and Philosophy regarding Ethics, Morality and Integrity.
• Customer Service:
  Employ a customer service mindset and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.

• Minimum of three (3) years of experience working as Registered staff in the long-term care sector; preference for three (3) years, minimum of one (1) of experience in a managerial or supervisory capacity in a health care setting.
• Current and unrestricted registration/licensing as a Registered Nurse with the applicable Provincial licensing body.
• Bachelor of Nursing preferred or Post-secondary Diploma in Nursing.
• Current CPR certification.
• Demonstrated leadership, communication, and interpersonal skills.
• Experience in the use of EHR systems, specifically Point Click Care and Point of Care.
• Proficiency in Microsoft Office Suite.
• Proven history of leading quality improvement initiatives and achieving positive resident outcomes.
• Demonstrated team building and time management skills.
• Strong clinical skills.
• Proficiency in a second language is considered an asset.
• Experience working in a unionized environment and managing under a collective agreement.

• Industry/Regulatory Knowledge
• Program Administration
• Customer Service
• Priority…