Listening & Engagement Specialist

Employee Listening & Engagement Specialist

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At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world. As part of the National HR team, the Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle including performance development, employee listening and engagement, leadership milestone programmes, and employer brand.

The Employee Experience team works in collaboration with the functional and geographical HR teams along with the other Business Enablement Services (BES) teams to deliver innovative programmes and initiatives aimed at enhancing the employee experience. We are seeking an Employee Listening Specialist to support our Performance and Engagement team in understanding employee sentiment and improving engagement within the organisation. This role will report to our Senior Manager, Performance and Engagement and involves developing, implementing, and analysing employee feedback programmes to gather insights that contribute to a positive work environment.

• Act as a subject matter expert on Qualtrics, including understanding technical aspects and practical operation.
• Develop project plans and timelines for key initiatives such as Talent Reviews, Upward Feedback, Pulses and Frequent listening initiative, testing new processes, and incorporating feedback for future improvements.
• Develop and maintain different Power
  
  BI dashboards across the performance and engagement team portfolio.
• Manipulate data to enable effective decision‑making within the organisation and using qualitative and quantitative methods to analyse employee feedback through tools such as the Global People Survey (GPS), Pulse surveys, and Lifecycle surveys.
• Support interpreting survey results and preparing comprehensive reports to provide actionable insights to leadership and HR teams on employee feedback trends.
• Troubleshoot technical issues on the different platforms our COE handles.

• Experience in research, survey design and methodology, and data analytics.
• 1–3 years of experience in employee listening, HR, or a similar role.
• Ability to solve problems and troubleshoot technical issues related to our survey platform or other tools managed by the COE.
• Strong analytical skills and the ability to translate data into strategic recommendations.
• Experience with survey platforms such as Qualtrics or similar.
• Excellent communication and interpersonal skills and ability to build relationships with cross‑functional teams in a hybrid working environment.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English‑speaking colleagues or stakeholders while at KPMG, and will need to communicate with colleagues to provide subject‑matter expertise on a daily basis and support with creation of communications and presentations during the regular course of their employment.

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards programme.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier‑free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as…