Senior Salesforce Developer

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

Reporting to the Manager – Digital Solutions, you’ll be responsible for building applications with no-code and code without compromise. As a Senior Salesforce Developer - CRM, you will be an integral part of OTIP’s TE Digital team, delivering innovative customer experiences using a mix of Salesforce and industry standard tools to solve complex business problems.

The core parts of your role will be to:

• Design, develop and implement Salesforce multi-cloud CRM solutions that support OTIP initiatives.
• Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions.
• Configure necessary Salesforce solutions to meet business requirements.
• Design, develop, and maintain custom Salesforce UI and programming logic in LWC and Apex.
• Develop, maintain, and optimize API-based integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow.
• Conduct testing, troubleshooting, and regression activities to ensure reliability and performance of Salesforce CRM solutions.
• Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data/content management.
• Resolve incidents and problem tickets related to Salesforce CRM solutions.
• Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions.
• Source control and task management via Azure Dev Ops.
• Contribute to technical documentation.
• Share knowledge of Salesforce platform capabilities and product features. Support the creation of training materials.
• Support the Salesforce Administrator, as needed.
• Assess Salesforce seasonal release impact and lead efforts to keep OTIP’s Salesforce implementations current.
• Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness.

Let’s Talk

About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Completion of at least 1 post secondary education a related field.
• Certified Salesforce Platform Developer II or equivalent.
• At least 5 years of development experience working with Salesforce CRM platforms.
• Experience developing solutions for Sales Cloud, Service Cloud, Marketing Cloud, CMS, Knowledge, and Experience Cloud (authenticated an unauthenticated).
• Experience with multi-lingual Salesforce implementation is a highly desired asset.
• Experience with Salesforce OMNI channel and MIAW approaches and solutions is an asset.
• Experience with Salesforce Mobile Publisher implementation is an asset.
• Expertise in building, deploying, and optimizing LWC.
• Strong understanding of Salesforce sharing and security, including but not limited to roles, profiles, permissions.
• Demonstrate understanding of cloud technology fundamentals and cloud-based security concepts.
• Knowledge of agile methodologies and tools.
• Highly analytical individual with advanced problem-solving skills and strong attention to detail.
• Highly motivated communicator with strong customer service acumen, capable of coordinating multiple external technology and business partners.
• Knowledge of Azure Dev Ops, and Dev processes & toolsets (like Gearset, Copado)

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications…