Site Reliability Engineer

Overview

We are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) team. In this role, you will be responsible for ensuring the reliability, availability, and performance of our systems and services, working closely with development and operations teams to build, operate, and continuously improve scalable and resilient platforms. This role offers opportunities to grow expertise in reliability engineering, automation, and large‑scale service operations, treating reliability as a core feature of the platform while balancing innovation with operational stability.

• Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability.
• Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence.
• Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact.
• Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues.
• Participate in on-call rotations to support critical systems and ensure timely incident response.
• Perform root cause analysis for incidents and drive corrective actions to prevent recurrence.
• Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness.
• Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR).

• Post-secondary education in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 2–5 years of experience in a Site Reliability Engineering, Dev Ops, or similar reliability-focused role.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation using languages such as Python, Bash, or similar.
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX).
• Experience with Power Platform tools, particularly Power BI, for operational reporting and insights.
• Familiarity with ITIL and Agile delivery methodologies.
• Strong problem-solving skills, attention to detail, and ability to work effectively under pressure.
• Excellent communication and collaboration skills, with the ability to work across technical and business teams.

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our distributed team, we’ll support you in shaping the future you want to see.

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、をご覧ください。

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用され…