Legal Technology Implementation Lead

Join us in building the next generation of legal drafting technology.
We help teams move faster through complex contracts using automation, collaboration and AI — with lawyers firmly in control. We’re one of the hottest scale-ups in our discipline, with both our headcount and revenue increasing by 70% year on year.

We’re trusted by leading law firms, banks and enterprises, we’ve grown rapidly through product strength and word of mouth. Now, we’re scaling from a product-led company into a global brand.

You’ll help shape the design, storytelling and experiences that define the next era of legal technology.

If you currently sit inside a law firm or legal team driving legal transformation, this role gives you the chance to do that work full-time, with far greater leverage.

You’ll move from influencing tooling and processes internally to owning how a best-in-class legal platform is rolled out across major firms and enterprises globally
. You’ll shape how legal technology is implemented, adopted and scaled — not just for one organisation, but across many.

You’ll work alongside smart, commercially minded lawyers, engineers and customer leaders who care deeply about quality, usability and real-world impact. If you enjoy ownership, pace and seeing your work land in live legal environments, you’ll feel at home here.

We’re looking for an Implementation Lead to act as a player-manager, owning how Avvoka is delivered to large corporates and top-tier law firms.

This role is particularly well-suited to someone from a Legal Operations, Legal Innovation, Practice Technology, or Product role within a law firm
, who understands how legal teams buy, adopt and ope rationalise technology.

You’ll lead a team of Implementation CSMs responsible for configuring Avvoka, integrating it into customer systems, and guiding firms through change — from initial scoping through to live usage. You’ll ensure customers achieve rapid time-to-value, adopt best practices early, and are set up for long-term success.

Crucially, you’ll define how implementation is done at Avvoka: balancing legal complexity, stakeholder management, technical constraints and scalability.

Department: Customer Success

Track: Manager

Reports to: Head of Customer Success

Direct Reports: 5 Implementation CSMs

Location: Remote-first with 2-3 days a week in person (WeWork Waterloo, London)

Working Hours: Generally 9:00–17:30 GMT, with 1 hour’s lunch break

Compensation: Competitive, based on experience

Start Date: Flexible - we’d love you to join soon

Lead & grow the implementation team

Mentor and coach a high-performing team of implementation CSMs.

Run regular 1:1s, performance plans and clear development paths.

Create hiring and onboarding playbooks so the team scales reliably.

Own end-to-end client implementations

Run discovery, scoping, configuration and handover for strategic customers, especially in their first 100 days using the platform.

Deliver integrations (APIs, SSO, data migrations) and custom automation when required.

Ensure project plans, milestones and stakeholder comms are crystal clear and delivered on time to a high standard.

Build repeatable playbooks, processes & automation

Create standardised implementation templates, checklists and automation to reduce manual effort.

Implement SLAs, project KPIs (OKRs) and a playbook for common implementation patterns.

Continuously measure and reduce time-to-value for new customers.

Feed customer requirements back to Product - help prioritise product improvements that reduce implementation effort.

Work with Sales to produce accurate scoping and handover artefacts, especially in the transition from PoC to rollout.

Collaborate with your Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post-go-live.

To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.g. percentages, growth, reductions, impact)

Reduced average time-to-production for implementations from X weeks → Y weeks (e.g., 40% reduction).

Increased customer onboarding completion rate (or…