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Bilingual Technical Support Specialist

Job in London, Ontario, K5Z, Canada
Listing for: BITS Recruiting
Full Time position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Bilingual Technical Support Specialist – (Mechanical)

Location: (On Site) – London, ON

Hours: Mon-Fri – 8:00am-4:30pm - (40 hours/wk.)

  • Dental, health and visions plan
  • Paramedical
  • Disability
  • Pension Plan
  • Lifestyle spending account
  • Paid time off between Christmas and New Years
Summary

In this role, you will act as a knowledge resource to other company locations needing mechanical/technical assistance with escalated issues dealing with company products. You will be required to troubleshoot problems and provide solutions in compliance with company regulations.

Responsibilities & Functions
  • Provide technical assistance and repair support to servicing dealers.
  • Deliver technical support to sales and internal support teams.
  • Guide dealers on warranty eligibility and repair procedures.
  • Review and adjudicate dealer warranty claims.
  • Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.
Qualifications & Skills
  • Fluently bilingual – English/French – Spoken and Written.
  • Degree or certification in Electrical or Mechanical Engineering, or a related trade.
  • Minimum of 3 years in electrical/mechanical sales, technical support, or service management.
  • Strong problem-solving abilities.
  • Ability to quickly gather, analyze, and share information effectively.
  • Capable of working independently and collaboratively in a fast-paced, dynamic environment.
  • Proficiency in MS Office applications and connected digital collaboration environments.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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