Implementation Specialist - Mobility

* Own and manage the entire Implementation setup of new customers which includes, but not limited to, data obtained from a dealer’s DMS, CRM or another data source
* Obtain customer data, ingest it into our systems, and quality check for expected functionality
* Become a subject matter expert in the DMS and data extraction topics
* Own and manage the implementation of Mastermind’s Digital offerings
* Query and extract data using common computer languages
* Quickly own and resolve relevant support tickets, explain the root cause of the issue , and suggest process improvements for reoccurring cases
* Communicate status updates and next steps by phone, Slack and email to internal and external stakeholders
* Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
* Proactively recognize and address setbacks and risks to expectations and escalate as required
* Own the initial and ongoing data quality of assigned customers
* Prioritize and manage concurrent work streams with minimal supervision
* 2+ years' relevant professional experience
* Bachelor's Degree preferred
* Customer facing experience preferred
* Comfortable with technology, and an understanding of process-based tools
* Proficient user of Microsoft Excel
* Proficiency with SQL
* Auto industry experience or auto databases
* experience* Customer or functional project management experience
* Facebook Business Manager experience
** Where you will be:
** This position is based in our London, Ontario office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.

** Right to work requirements:
** This role is limited for candidates with indefinite right to work within Canada.
* Health & Wellness:
Health care coverage designed for the mind and body.
* Flexible Downtime:
Generous time off helps keep you energized for your time on.
* Continuous Learning:
Access a wealth of resources to grow your career and learn valuable new skills.
* Invest in Your Future:
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
* Family Friendly Perks:
It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
* Beyond the Basics:
From retail discounts to referral incentive awards—small perks can make a big difference.
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