Cloud Applications Consultant

Open Text - The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can’t replace to help us shape the future of information management. Join us.

The Cloud Applications Consultant role at Open Text is more than just a job; it's an opportunity to impact lives. As a key contributor, you’ll be instrumental in constructing cutting‑edge information management solutions that contribute to being a subject‑matter expert and trusted advisor to our Cloud customers, helping them plan for future growth. As the Single Point of Contact (SPOC), you will have full ownership of technical delivery, including the administration and management of cloud‑native applications built on the Open Text Content Management product suite for our global cloud customers.

We are seeking a technically resourceful individual who excels in providing exceptional customer support in a dynamic and rewarding environment.

• Perform daily system administration, including incident/problem management, advanced configuration, and troubleshooting across cloud and on‑prem environments.
• Lead implementation, upgrades, patching, and maintenance activities while driving automation to improve operational efficiency and reduce costs.
• Monitor applications, servers, and devices, responding to alerts and ensuring system stability in line with SLAs.
• Manage complex customer environments on hyperscalers (AWS, Azure, GCP), ensuring smooth operations and proactively addressing technical challenges.
• Collaborate cross‑functionally with Customer Success Managers, Cloud Operations, Technical Support, Engineering, and Product teams to deliver seamless customer experiences.
• Keep customers current with the latest product versions and patches by coordinating maintenance and update plans with internal teams.
• Provide exceptional global customer support via web, phone, or email, demonstrating strong communication skills, technical expertise, and a customer‑first mindset in a 24×7 environment.

• A minimum of 2+ years previous experience working within a technical support or consulting environment working with enterprise‑level multi‑tiered applications and supporting technologies.
• Experience in managing customer applications across cloud platforms such as AWS, Azure, or GCP.
• Windows, Linux, and Application administration skills in a TCP/IP networked environment.
• Experience working with relational DBMS (MS SQL Server, Postgre
  
  SQL/Postgres, Oracle, MySQL).
• Programming/scripting is helpful, e.g. SQL, .sh/.bat, Java, JavaScript.
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, etc.).
• Cloud‑native skills, including familiarity with modern observability and monitoring tools, as well as experience with CI/CD pipelines.
• Experience in troubleshooting, deployments, product patching, updates, and proactive routine administration to ensure the smooth operation of customer environments.
• Background in supporting managed services customers using the ITIL framework.
• Strong analytical skills with the ability to thrive in a fast‑paced environment and collaborate effectively with globally distributed teams.

Open Text is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. You will join a growing team committed to delivering world‑class operational support, collaborating with cross‑functional teams to ensure service levels are met, and customer satisfaction is achieved.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity…