Information Technology Support Specialist

Overview

Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

Dillon’s Informational Technology is seeking an IT Support Specialist to fill an existing vacancy within our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our London office.

Schedule: We provide coverage between 7:00 AM and 8:00 PM EST
. Candidates should have the flexibility to work shifts within this window.

We offer a variety of flexible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.

• Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
• Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
• Administration of user accounts and related activities
• Conduct onboarding and offboarding procedures for end users
• Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
• Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
• Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

• Commit to self-development and ongoing learning and professional development
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

• A three-year diploma in Computer Systems Technology or related program
• One (1) to three (3) years of relevant work experience in a professional technology setting
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified:
  Modern Desktop Administrator Associate are considered an asset

• Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
• Familiarity with ticketing systems for logging, tracking, and managing technical support requests
• Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
• Practical experience in working with Active Directory, group policies and two-factor authentication systems
• Preference will be given to those with a passion for service excellence

$45,000 - $65,000

Dillon is including the salary range that we in good faith believe may offer for this position. It will be dependent on the successful applicant’s education, experience, and skills, in addition to internal equity and geographic region. Dillon reserves the right to pay outside of the posted range, contingent on factors unrelated to an applicant’s gender or other status protected by provincial and/or federal law.

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

• Achievement: do the work to hit the target;
• Continuous…