ServiceNow Engineer & End User Support

Join an impactful team as a Service Desk Engineer in London, ON, applying your skills in Service Now and customer-focused IT support. Experience a dynamic role with substantial responsibilities guiding technical teams.
With 6–8 years of experience, you will manage and lead Service Desk operations, handling multi-channel support and acting as the Single Point of Accountability for delivery. Your expertise will be pivotal in enhancing team training, tracking performance metrics, and ensuring seamless customer support for end-user computing needs.

Key Responsibilities:

• Lead Service Desk and Deskside teams for optimal support

• Provide first-level printer and device support

• Manage incident ticketing and service requests in Service Now

• Conduct hardware deployments and maintain inventory

• Drive continuous improvement efforts and initiatives
Requirements:

• 6–8 years in Service Desk roles

• Strong understanding of ITIL and infrastructure management

• Effective communication skills, both oral and written

• Familiarity with IBM Financial Transaction Manager

• Proven experience with ITSM platforms
Utilize your leadership and technical skills to help shape effective IT services in this key position.
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