IT Support Technician at UTRCA

Join the Upper Thames River Conservation Authority as an Information Systems Support Technician. Provide essential IT support to staff and enhance tech solutions in a collaborative environment.

This role involves front-line technical support for UTRCA staff, including diagnosing workstation hardware and software issues. As an IT Support Technician, you will handle service requests, troubleshoot devices, and assist with Microsoft 365 applications. Opportunities for involvement in projects enhance your professional development as you support diverse user environments.

Key Responsibilities:

• Respond to IT service requests and triage issues

• Troubleshoot hardware and software across various devices

• Assist with user onboarding and account setups

• Install and configure software, hardware, and tools

• Support SharePoint and maintain knowledge base

Requirements:

• Post-secondary IT-related program completion

• 1-3 years of client-facing technical support experience

• Microsoft 365 proficiency and desktop support skills

• Familiarity with help desk systems is a plus

• Excellent communication and problem-solving skills

Contribute your technical expertise and customer service skills to enhance UTRCA's mission of environmental stewardship.
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