Senior Service Desk Engineer ITIL
Job in
London, Ontario, K5Z, Canada
Listed on 2026-06-21
Listing for:
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Join as a Senior Service Desk Engineer in London, ON, responsible for leading the IT support team while utilizing Service Now for optimal service delivery. Apply your extensive technical skills to improve processes.
The ideal candidate will have 6-8 years of experience in service desk roles, managing both L1 and L2 teams. You will provide support across multiple channels, ensure ITIL processes are followed, and tackle infrastructure issues firsthand.
Your role includes performance reporting and enhancing knowledge resources for the team.
Key Responsibilities:
• Oversee Service Desk operations and lead support teams
• Manage incidents and service requests via Service Now
• Develop training and manage skill enhancements
• Provide hands-on support for user infrastructure
• Track performance metrics and report on CSAT and DSAT
Requirements:
• 6-8 years of service desk experience
• Expertise in ITIL and ITSM processes
• Strong analytical and problem-solving skills
• Effective communication for IT services
• Background in hardware and software management
Utilize your skillset to advance IT support and service excellence in a collaborative environment.
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Position Requirements
10+ Years
work experience
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