Service Desk Analyst

Position: Opentext Service Desk Analyst Role
Location: Southwestern Ontario

Become a pivotal part of Open Text as a Service Desk Analyst, delivering exceptional phone technical support. Your expertise will enhance customer service and streamline issue resolution.

Open Text, a leader in information management, seeks a Service Desk Analyst. This role emphasizes strong people skills and the ability to troubleshoot technical issues effectively. You will provide white glove service to executives while addressing complex user problems and maintaining high service standards.

Key Responsibilities:

• Provide phone technical support to users

• Troubleshoot hardware and software issues remotely

• Communicate and document issues for escalation

• Assist with office product configurations

• Ensure efficient handling of mobile device troubleshooting

Requirements:

• Strong customer service orientation and interpersonal skills

• Proficient in MAC and Windows operating systems

• Excellent problem-solving abilities and decision-making skills

• Organized with task prioritization skills

• Capable of working in a fast-paced environment

Enhance your technical support prowess and customer service delivery in this dynamic position at Open Text.
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