Job Description & How to Apply Below
Launch your career with Open Text as an Associate Technical Support Specialist in Waterloo, Ontario. This full-time role focuses on troubleshooting Microsoft 365 applications and providing customer support.
As an entry-level specialist at Open Text, you'll deliver quality technical support and manage customer cases. Your responsibilities include diagnosing software issues, ensuring adherence to service level agreements, and collaborating with higher-tier teams. You'll also enhance your expertise across the Open Text Mid Market product portfolio while contributing to process improvements.
Key Responsibilities:
• Provide end-to-end technical support via phone and email
• Manage multiple customer cases with accurate documentation
• Collaborate on escalations and trend identification
• Support disaster recovery testing and data protection practices
• Maintain and update Knowledge Base content
Requirements:
• Strong communication skills in English; other languages a plus
• Experience with Microsoft 365 applications and environments
• Familiarity with Active Directory and Microsoft Exchange
• Ability to analyze and resolve complex issues
• Motivated to develop technical expertise and career with Open Text
Become a crucial part of Open Text's mission in Waterloo, empowering customers through exceptional technical support.
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Position Requirements
10+ Years
work experience
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