Sr. NOC Administrator - Night Shift

Company Overview

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.

You will join a world‑class Global Network Operations Command Centre in Waterloo, a modern hub designed to drive innovation through advanced technologies and automation. As a NOC Administrator, you’ll provide technical leadership within our dynamic team, monitor and respond to issues across applications, systems, and networks, and ensure everything runs smoothly and reliably.

• Use problem‑solving skills and structured thinking to tackle complex challenges and simplify them for others.
• Provide technical and process leadership to the NOC team, identifying opportunities to improve systems, technologies, and workflows for better reliability and performance.
• Collaborate with engineering and design teams to deliver seamless, end‑to‑end customer experiences.
• Contribute to our knowledge base by developing and refining processes.
• Champion positive change that enhances customer outcomes and experience.

• A curious mindset and a passion for digging into problems to find clear, effective solutions.
• Strong systems thinking—always looking for root causes and applying fixes that make the biggest impact.
• Ability to work collaboratively across teams to create and implement best‑in‑class solutions with measurable results.
• A start‑up mentality—ready to move quickly, innovate, and challenge the status quo.
• Excellent communication skills, including confidence in working with senior stakeholders.
• A technical degree or proven track record of continuous learning and hands‑on experience in technology.
• Experience with SaaS applications and cloud platforms like AWS, GCP, or Azure.
• Night Shift 10 pm to 7 am.
• Fluency in French and English (global role supporting clients/employees in North America and Europe).

Compensation: $86,800 – $130,200, depending on education, experience, skills, location, and internal equity. Variable and commission compensation opportunities may apply. Vacation entitlement and paid time off are included.

Open Text’s commitment to diversity and inclusion surpasses legal requirements, as reflected in our Equal Employment Opportunity Statement and policy. We promote a respectful and empowering environment for employees of all backgrounds, cultures, nationalities, races, colors, genders, sexual orientations, family statuses, ages, veteran and disability status, religions, and other characteristics protected by applicable laws. If you need assistance or reasonable accommodation due to a disability during the application or recruiting process, please contact