Manager, Global Privacy Compliance

Job Overview

Manager, Global Privacy Compliance – responsible for supporting the effective operation of Manulife enterprise privacy compliance management program, including oversight of Manulife’s second line of defence privacy monitoring program. Supports integration and continuous improvement of the privacy program with related second line oversight functions and develops, implements and maintains the global privacy framework and target operating model.

• Supports the development and implementation of enterprise privacy policies, standards, and workflows
• Leads and supports program-related projects and change-related activities
• Assists senior level team members with tasks and assignments as needed
• Functions as an enterprise privacy program SME
• Represents Global Privacy on global projects and initiatives
• Coordinates and performs analysis on complex concepts that may require in-depth research and interpretation and provides sustainable solutions
• Collaborates with all areas of the organization to ensure efficient implementation and maintenance of the enterprise privacy program and operating model
• Oversees enterprise privacy control monitoring and related reporting

• Minimum 5 years of related compliance or management experience
• Excellent organizational skills
• Excellent written and verbal communication skills
• Strong technology skills
• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses
• Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key privacy regulations
• Ability to work independently
• Ability to facilitate decision making across groups in the company
• Ability to embrace change; strong change management skills
• Ability to analyze technical information and make appropriate recommendations to decision makers
• Influencing authority related to customer experience, compliance and operational matters

• University Degree and/or equivalent experience

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
• As part of our global team, we’ll support you in shaping the future you want to see

Waterloo, Ontario

Hybrid

$85,300.00 CAD - $ CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact