Business Analyst - Mobile & Web Applications

Company Overview

IMS is a world-leading connected insurance and telematics provider, delivering services, analytics, and technology to insurers, governments, and enterprises. We are a globally distributed team united by a shared mission: using data as a force for good to make driving Safer. Smarter. Greener.

We believe the best solutions come from the intersection of different ideas. At IMS, we take an inclusive approach to how we build, deliver and commercialize our technology. If you're passionate about technology that has a real-world impact, we'd love to hear from you.

The Business Analyst for Mobile & Web Applications is responsible for translating product strategy into detailed requirements, facilitating communication between stakeholders and development teams, and ensuring successful delivery of IMS's user-facing digital products. This role supports the product lifecycle for our One App mobile application (iOS/Android) serving drivers and end-users, and our Drive Sync Hub web interface serving business customers and insurers.

The Business Analyst will work closely with the Chief Product Officer, Engineering teams, Sales, Account Management, Technical Support, and external stakeholders to document requirements, manage product backlogs, and facilitate product development. This role requires strong analytical skills, the ability to translate business needs into technical specifications for both mobile and web platforms, and excellent stakeholder management capabilities to balance the demands of individual drivers with the analytical and operational requirements of business users.

Please note that for candidates with extensive experience, we are also open to recruiting at the Product Manager level, with the role offering greater responsibility and ownership.

• Translate product roadmap and strategic direction into detailed, actionable requirements for One App mobile application and Drive Sync Hub web interface.
• Document functional and non-functional requirements for mobile (iOS/Android) and web platforms, ensuring technical feasibility and alignment with business objectives.
• Create and maintain user stories, acceptance criteria, process flows, wireframes, and technical specifications that guide engineering teams.
• Maintain comprehensive documentation of product features, business rules, and system behaviours across both mobile and web platforms.
• Ensure consistency and integration requirements between mobile and web experiences are clearly documented and communicated to development teams.
• Facilitate requirements gathering sessions with stakeholders to understand both B2C mobile app needs (driver engagement, ease of use, performance) and B2B web interface needs (business insights, reporting, operational efficiency).

• Manage and maintain product backlogs for both mobile and web applications in Jira, ensuring stories are well-defined, prioritized, and ready for development.
• Support the product release process for iOS, Android, and web platforms, coordinating requirements and documentation across Engineering, Marketing, Sales, and Technical Support.
• Work with Engineering teams (mobile, web, and SDK) to clarify requirements, answer questions, and resolve ambiguities during development.
• Facilitate sprint planning, backlog refinement, and sprint reviews, ensuring development teams have clear, actionable requirements.
• Coordinate with Mobile/SDK Product Owner and Platform team Product Owners to document integration requirements and dependencies between platform capabilities and user-facing applications.
• Support acceptance testing and quality assurance processes by defining test scenarios and validating implementations against requirements.
• Maintain app store content requirements (App Store, Google Play) including app descriptions, screenshots, and metadata specifications.

• Act as a liaison between business stakeholders, product leadership, and technical teams, ensuring requirements are clearly communicated and understood.
• Collaborate with Sales and Account Management teams to gather both driver requirements and business customer needs, translating them into detailed specifications.
• Facilitate workshops and requirements sessions with stakeholders to elicit, analyze, and document business needs for both B2C and B2B audiences.
• Support product proposals and roadmap planning by providing impact analysis, effort estimates (in collaboration with Engineering), and feasibility assessments.
• Partner with UX/UI design teams to document user experience requirements and ensure specifications align with design mockups.
• Maintain clear communication channels with Mobile/SDK Product Owner and Platform team Product Owners to ensure alignment on integration points and dependencies.

• Conduct business analysis to understand customer pain points, workflows, and requirements for both individual drivers and business…