IT Support Analyst
Job Description & How to Apply Below
45 Artisans Cres
London, ON N5V, CAN
Description
Ready to take the next step in your IT career? As an IT Support Analyst, you'll play a key role in supporting the internal employees of with all IT support issues and ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests and incidents.
Beyond resolving technical issues, you'll have the opportunity to work on infrastructure projects, develop expertise in specialized technologies, and contribute to initiatives that impact teams across the business. This is an exciting opportunity for someone who enjoys problem-solving, thrives in a collaborative environment, and is looking to grow their technical skills while making a meaningful impact within a global organization.
This is an existing opportunity with our IT team.
What you will be responsible for
Incident management and resolution: Assess, resolve or escalates software and hardware technology issues.
Request fulfillment: Prioritize, assess and complete business requests in a timely manner.
After hours On Call support: Being available during off hours on a rotating shift to address urgent incidents and monitor vital infrastructure to maintain functionality.
Infrastructure Focus:
Project work: Documentation, design, configuration and implementation of enterprise technologies and processes. Projects will be prioritized and assigned by Manager, Infrastructure & IT Operations with input from business stakeholders and IT Business Analysts.
Issue Tracking: Working with outside vendor support and IT business analysts, prioritize track progress on deficiencies, bugs, enhancement requests to bring them to resolution/implementation.
Data Quality: Be the data steward for distribution and parts master management and be accountable for data quality.
Essential Qualifications
College Diploma or University Degree in Information Technology, Computer Science, Information Systems, or a related field.
2–5 years of experience supporting IT technologies in a corporate environment.
Experience providing technical support in Windows environments.
Familiarity supporting Apple/Mac devices.
Experience with Microsoft 365 and the Microsoft ecosystem.
Understanding of networking fundamentals and troubleshooting methodologies.
Experience using IT ticketing or service management platforms.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Demonstrated ability to prioritize competing demands and manage multiple tasks effectively.
Customer-focused approach with strong interpersonal skills.
Preferred Qualifications
Experience with Jira Service Management or other ITSM platforms.
Experience with Microsoft Intune or endpoint management solutions.
Exposure to infrastructure projects and enterprise technology implementations.
Experience supporting AV equipment, conference room technologies, printers, and warehouse peripherals.
Experience working in a multi-site or global organization.
Previous participation in an on-call support rotation.
What to expect from the Hiring Process
We respect your time and value transparency. Here’s a general idea of what to expect:
Intro call with our Talent Acquisition Team (30-45 minutes)
Interview and technical assessment with the Manager, Infrastructure & IT Operations and Team Lead, IT Service Desk (45-60 minutes)
Final interview with Director, IT (~60 minutes)
Offer & onboarding
What we offer
This role offers a competitive salary range of $60,000 – $75,000 and eligibility to participate in our bonus program. At , we value fairness and regularly benchmark pay to stay competitive, recognizing each person’s unique contributions.
As part of the “One Team,” you’ll also enjoy:
Retirement savings plans
Wellness Program
Additional perks and rewards
About us
We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of hard-to-find, made easy begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional…
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