Senior Technology Specialist, Quality

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity.

We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This role offers an opportunity to provide advanced quality assurance and technical leadership within shared technology solutions that support Individual Insurance and enterprise-wide capabilities. You will partner with cross‑functional business and IT teams to design, test, implement, and continuously enhance systems that deliver reliable, compliant, and client‑focused experiences. As a senior contributor, you will help shape quality standards, mentor others, and evolve practices that enable continuous delivery and operational excellence.

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

• Establish and monitor quality control systems and production standards, ensuring products meet defined specifications, performance expectations, and regulatory requirements.
• Collaborate with Business and IT partners on solution design, development, testing, and quality management of shared infrastructure systems and applications.
• Perform hands‑on testing, configuration, troubleshooting, and validation of applications and infrastructure, including upgrades, maintenance, and replacements.
• Implement and uphold corporate policies, standards, governance, and quality frameworks across assigned technologies and solutions.
• Identify root causes of defects and recurring issues, lead corrective actions, and drive continuous quality improvement initiatives.
• Inspect systems, workflows, and processes to identify efficiency gains, automation opportunities, and process improvements.
• Monitor system performance and capacity usage to ensure operational availability, stability, and process integrity.
• Maintain quality system documentation, test artifacts, and internal processes aligned with organizational standards.
• Provide technical guidance, mentorship, and leadership to junior team members, ensuring solutions comply with security, governance, and business directives.
• Partner with internal and external teams to improve client satisfaction by delivering stable, high‑quality systems and services.

• Advanced experience (5+ years) in IT, with multi‑domain expertise and strong depth in Quality Assurance practices.
• Proven expertise in software testing practices including test planning, execution, defect management, and quality reporting.
• Hands‑on experience with QA and automation tools such as Azure Dev Ops, Jira, Selenium, Smart Bear Test Complete, ReadyAPI, or similar.
• Strong knowledge of application infrastructure, technical platforms, development and scripting languages, and test automation concepts.
• Contemporary and/or advanced QA or relevant technical certifications, with a post‑secondary degree in computer science, software engineering, or a related field (or equivalent experience).
• A client‑focused mindset, balancing service commitments, efficiency, quality, and regulatory requirements while striving for first‑contact resolution where possible.
• Strong analytical and critical reasoning skills, able to make sound, time‑sensitive decisions and manage…