Data & Analytics Claims Manager - Personal Lines - Waterloo

Overview

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The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in with personal lines insurance, financial analysis and a strong business acumen, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Data & Analytics Claims Manager, Personal Lines, for our Waterloo office, to lead the translation of numbers into meaningful business insights and drive data-informed decision-making across the organization.

You will partner with business stakeholders to understand their challenges, connect the dots between data and business context, and deliver strategic recommendations. You’ll provide mentorship to junior team members, shape analytical best practices, and steer impactful cross-functional projects. Your expertise with tools such as Excel, VBA, Power BI, and macros will help build a high-performing analytics team that spans different levels of experience and supports continuous business improvement.

This is a unique opportunity to build your leadership experience and knowledge for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the Waterloo office or market-facing engagements.

• Lead collaboration with stakeholders to understand complex business challenges and structure robust analytical solutions.
• Use Excel, VBA, macros, and Power BI to analyze and interpret data, automate processes, and deliver impactful insights.
• Oversee preparation and organization of internal and external datasets for analysis and reporting.
• Develop dashboards and executive-level reports that inform business strategy and drive continuous improvement.
• Communicate findings and recommendations in clear, business-friendly language, connecting numbers to actionable strategic decisions.
• Provide mentorship, guidance, and direction to junior analysts and help set team standards for best practices in financial analysis.
• Steer and support cross-functional projects with colleagues in Canada and abroad as business needs evolve.
• Participate in continuous learning and development and champion knowledge sharing within a collaborative team environment.
• Contribute to team goals and adapt to changing priorities as we build and refine our team’s objectives.

Basic:

• Bachelors Degree in Computer Science, Statistics or Mathematics and 5 or more years of experience in transforming data for use in the business analysis area
• OR
• Masters Degree in Computer Science, Statistics or Mathematics and 3 or more years of experience in transforming data for use in the business analysis area
• OR
• PhD in Computer Science, Statistics or Mathematics and 0 or more years of experience in transforming data for use in the business analysis area

Required:

• Bachelor’s degree in Computer Science, Statistics, Mathematics or Engineering (Master’s degree or MBA is an asset)
• Experience in Personal Lines insurance environment
• Advanced analytical and strategic problem-solving skills
• Strong verbal and written communication skills, able to translate complex data into actionable recommendations for senior leadership
• Curiosity and business acumen, with a passion for making sense of numbers and driving business outcomes
• Collaborative mindset and proven experience in team leadership or mentorship
• Proficient in Excel, VBA, macros; advanced Power BI…