IT & AI Solutions Engineer

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

Compensation: $60,000-$80,000 annually

We are seeking an IT & AI Solutions Engineer to join our team. Reporting to the VP, Technology, you will play a key role in supporting day-to-day IT operations while designing and implementing AI-driven solutions that enhance business performance. This is a hands‑on, high‑impact role that blends technical support with innovation, helping to streamline workflows, improve efficiency, and scale operations across the organization.

The IT & AI Solutions Engineer will collaborate closely with cross‑functional teams to identify opportunities for automation, build practical solutions, and ensure our systems remain efficient, secure, and aligned with business needs.

• Identify and implement AI and automation solutions that improve operational efficiency across departments
• Partner with business leaders to translate operational challenges into practical, technology-enabled solutions
• Ensure all systems and solutions are secure, well‑documented, and aligned with company standards
• Support employee onboarding, offboarding, and role changes, including system access and equipment setup
• Assist with business systems support (e.g., ERP/CRM platforms), including troubleshooting, testing, and process improvements
• Support infrastructure and technical projects such as hardware rollouts, office expansions, and system implementations
• Proactively improve IT operations by reducing recurring issues through automation, self‑service tools, and documentation
• Provide Tier 1 and Tier 2 IT support across office locations, including Microsoft 365, devices, and core systems
• Manage the full lifecycle of AI initiatives, from concept and pilot through to deployment and user adoption
• Design, build, and maintain AI tools, workflows, and decision‑support solutions using platforms such as Microsoft Copilot, Power Automate, and Azure AI
• Other responsibilities as assigned

• Post‑secondary education in Computer Science or a related program
• Experience supporting Microsoft 365 and end‑user technologies
• Exposure to automation tools or AI platforms such as Microsoft Copilot, Power Automate, or similar technologies
• Minimum one to two (1–2) years of experience in an IT helpdesk or technical support role
• Ability to communicate effectively with both technical and non‑technical stakeholders
• High attention to detail and strong organizational skills
• A proactive mindset with a willingness to learn and continuously develop new technical skills
• Excellent written and verbal communication skills
• Experience working with ticketing systems and prioritizing IT requests
• Strong problem‑solving skills with the ability to adapt in a fast‑paced environment
• Familiarity with ERP or CRM systems (e.g., Net Suite) considered an asset

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA). If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.

This job posting is for an existing vacancy.