Deskside Support Expert IMAC Skills

Position: Deskside Support Expert with IMAC Skills
Become a Deskside Support Expert focused on delivering top-tier hardware and software solutions. We look for a proactive individual skilled in handling complex IT issues and ensuring smooth operations.
Ideal candidates will possess 3-5 years of relevant experience in deskside support and IMAC activities.

Your role will involve establishing effective communication with clients, performing installations, troubleshooting a range of technical problems, and managing service calls promptly. You will also participate in hardware refreshes and network support.

Key Responsibilities:

• Deliver intermediate-to-advanced deskside support to end users

• Manage hardware break-fix services and installations

• Provide hands-on assistance with customer inquiries

• Undertake basic LAN-related activities and bench repairs

• Maintain clear communication and status updates on service calls
Requirements:

• 3-5 years of IMAC and break-fix experience

• Relevant A+ and Cisco or Microsoft certifications

• Excellent communication and customer service skills

• Proven ability to work independently or lead a team

• Recognized IT diploma required
Apply your extensive technical skills and exceptional customer service to drive positive user experiences in our technology environment.
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