Western University Technology Support Specialist

Take on a vital role at Western University as a Technology Support Specialist focused on medical and dental education in London, Ontario. This full-time position emphasizes user support for the Elentra system and IT project collaboration.

At a mid-level, your primary responsibilities include first-level support for Elentra, assisting students and faculty with technology needs. You will work closely with the Schulich School of Medicine & Dentistry's IT team, supporting the development and testing of software systems. This position also offers opportunities for project management and ongoing training development.

Key Responsibilities:

• Offer first-level support for users of Elentra

• Collaborate with faculty and IT for technical needs

• Design and implement training materials for users

• Participate in IT project support and data management

• Address technology challenges for medical and dental programs

Requirements:

• Diploma or degree in information technology

• Minimum 2 years of relevant computer support experience

• Experience in healthcare education technology preferred

• Knowledge of Microsoft Office for training materials

• Strong problem-solving and organizational skills

Enhance educational technology at Western University and make a difference in students' lives.
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