Technical Solutions Developer II - Cloud

Position: Technical Solutions Developer II - Google Cloud
Location: Southwestern Ontario

Join Google Cloud as a Technical Solutions Developer II and play a key role in enhancing customer interactions with cutting-edge technology. Focus on troubleshooting, coding, and improving service delivery.

Your expertise in coding and extensive experience in customer support will drive product readiness and user satisfaction. Engage directly with clients to understand their needs and resolve technical challenges efficiently.

Your role will also emphasize team collaboration for 24/7 support across global customer platforms.

Key Responsibilities:

• Troubleshoot issues during customer product deployments

• Manage escalations and provide swift resolutions

• Serve as a technical consultant for internal teams

• Communicate customer advocacy to product development teams

• Ensure round-the-clock support for critical client needs

Requirements:

• Bachelor’s in Science, Engineering, or relevant field

• 6+ years in customer technical support or development

• Proficient in programming with languages like Go or Java

• Familiarity with distributed systems and networking

• Ability to communicate fluently in Mandarin

Bring your technical acumen and customer advocacy skills to elevate experiences at Google Cloud.
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