IT Support Analyst

Ready to take the next step in your IT career? As an IT Support Analyst, you’ll play a key role supporting the internal employees of Star  with all IT support issues and ensure proper computer operation so that end users can accomplish business tasks.

This includes receiving, prioritizing, documenting, and actively resolving end user requests and incidents.

Beyond resolving technical issues, you’ll have the opportunity to work on infrastructure projects, develop expertise in specialized technologies, and contribute to initiatives that impact teams across the business.

• Incident management and resolution: assess, resolve or escalates software and hardware technology issues.
• Request fulfillment: prioritize, assess, and complete business requests in a timely manner.
• After hours On Call support: be available during off hours on a rotating shift to address urgent incidents and monitor vital infrastructure to maintain functionality.
• Infrastructure Focus: project work – documentation, design, configuration and implementation of enterprise technologies and processes.
• Issue Tracking: work with outside vendor support and IT business analysts to prioritize, track progress on deficiencies, bugs, enhancement requests to bring them to resolution/implementation.
• Data Quality: be the data steward for distribution and parts master management and be accountable for data quality.

• College Diploma or University Degree in Information Technology, Computer Science, Information Systems, or a related field.
• 25 years of experience supporting IT technologies in a corporate environment.
• Experience providing technical support in Windows environments.
• Familiarity supporting Apple/Mac devices.
• Experience with Microsoft 365 and the Microsoft ecosystem.
• Understanding of networking fundamentals and troubleshooting methodologies.
• Experience using IT ticketing or service management platforms.
• Robust analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to prioritize competing demands and manage multiple tasks effectively.
• Customer‑focused approach with strong interpersonal skills.

• Experience with Jira Service Management or other ITSM platforms.
• Experience with Microsoft Intune or endpoint management solutions.
• Exposure to infrastructure projects and enterprise technology implementations.
• Experience supporting AV equipment, conference room technologies, printers, and warehouse peripherals.
• Experience working in a multi‑site or global organization.
• Previous participation in an on‑call support rotation.

Competitive salary range of $60,000 to $75,000 and eligibility to participate in our bonus program.

Comprehensive health benefits, tuition reimbursement program, retirement savings plans, wellness program, additional perks and rewards.

Star  is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Star  will provide accommodations throughout the recruitment, selection and assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.