Lifecycle Management; CLM Administrator

Are you a tech‑savvy professional with a passion for legal operations, digital transformation, and process automation? Do you enjoy building seamless systems, configuring complex workflows, and acting as the bridge between technology and business strategy? If you thrive in a fast‑paced environment and enjoy optimizing enterprise software platforms, this opportunity is for you.

As our CLM Administrator
, you will escape the traditional paperwork routine and step into a highly strategic role. You will own the daily configuration, governance, and user enablement of our enterprise digital Contract Lifecycle Management (CLM) platform, ensuring cross‑functional system compliance across Business Units, Legal, Finance, and IT.

This is a new position and can be based in one of the following offices:
London, Toronto, Kingston, Guelph, Kitchener, Windsor, Ottawa, Chatham, Hamilton. We offer flexible work hours and a hybrid work arrangement.

Dillon Consulting Limited is a proudly Canadian, 100% employee‑owned professional consulting firm with over 25 offices and more than 1,100 employees. We specialize in planning, engineering, environmental science, management and building and improving facilities and infrastructure.

Employee ownership is available to all team members and more than 60% of our employees hold shares.

• Serve as the primary administrator for the corporate CLM system, managing daily platform health, low‑code configurations, user access, and security controls.
• Map, design, and optimize complex conditional approval routing loops, fallback playbook terms, and automated clause threshold variations.
• Collaborate with IT and platform teams to deliver system enhancements and integrate the CLM seamlessly with enterprise ERP platforms.

• Support end‑to‑end CLM operations from intake to execution, including authoring, approval tracking, amendment handling, and obligation management.
• Oversee commercial tickets within the CLM and assist in negotiating NDAs, MSAs, and various vendor agreements as required.
• Maintain data quality standards for contract tagging and indexing; review executed agreements to ensure accurate metadata, repository governance, and audit readiness.

• Drive the integration of AI capabilities (document intelligence, metadata extraction, clause classification, risk detection, automated redlining) to streamline authoring and negotiation.
• Monitor system metrics and operational performance to drive process efficiencies, scalability, and successful post‑implementation reviews.

• Partner closely with internal Business Units, Legal, Finance, Procurement, and IT to align CLM capabilities with operational needs.
• Draft user guides, troubleshoot application errors, and host training programs to drive software adoption for non‑technical internal users.

• Commit to self‑development, ongoing learning, and professional development.
• Mentor intermediate and junior staff in data science and digital project delivery methodologies.
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees.

• Bachelor’s degree in Legal Operations, Business Administration, Information Systems, or a closely related field, or an equivalent professional diploma.
• At least 4 years of professional experience with CLM/CRM systems, contract database administration, or legal support and operations.

• Hands‑on experience designing and implementing complex conditional routing logic, digital signature flows, and matrixed approval workflows.
• Proven ability to analyze complex workflows, simplify legal and financial processes, and translate business requirements into clear technical specifications.
• Strong communication and client service skills, building trusted relationships across Legal, Finance, IT and Technical teams.
• Experience reviewing, drafting, and negotiating standard commercial contracts.
• Administrative and configuration experience with CLM platforms such as Link…