Senior IT Operations Specialist

Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services. More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.

We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.

The Senior IT Operations Specialist is responsible for operating, maintaining, and continuously improving the platforms and workflows that enable Axonifiers to do their best work. This role goes beyond day-to-day support — the Senior IT Operations Specialist develops deep expertise in assigned systems including identity, device management, and SaaS platforms, and is expected to think like builders, identifying opportunities to automate manual work, improve operational workflows, and contribute to a more scalable and reliable IT environment.

The Senior IT Operations Specialist brings a systems mindset to their work, using AI tools deliberately and consistently to improve the quality and efficiency of what they deliver, and contributing to the team's collective capability by sharing learnings and experimenting with new approaches. This role plays a meaningful part in how Axonify approaches technology operations — not just keeping things running, but making them better.

• Administer and maintain core IT platforms including identity provider (Okta) and MDM systems, developing a solid understanding of how each system works from an admin perspective to support reliable day-to-day operations.
• Resolve technical issues across devices, operating systems, platforms, and network connectivity, working independently to troubleshoot and resolve most issues and escalating appropriately to IT leadership when complexity or impact warrants it.
• Support the employee technology lifecycle including onboarding and offboarding, ensuring employees are set up and deprovisioned securely and efficiently, and continuously improving these workflows to reduce manual effort and improve the employee experience.
• Identify automation and process improvement opportunities within areas of ownership, and independently design and build solutions using tools such as Zapier or similar platforms, escalating proposals that extend beyond current scope to IT leadership.
• Apply a systems mindset to recurring issues and operational challenges, investigating root causes and considering downstream impacts across platforms rather than resolving issues in isolation.
• Contribute to IT initiatives of basic to medium complexity, seeking guidance at key decision points and driving assigned work through to completion.
• Develop and maintain deep expertise in assigned platforms and tools, supporting implementation, employee onboarding, and day-to-day operations, and serving as the internal point of contact for questions within those areas.
• Use AI tools consistently across all aspects of the role including communications, troubleshooting, documentation, and brainstorming, and actively explore and experiment with automation and agentic workflows to reduce manual work.
• Contribute to the team's AI capability by sharing learnings, experimenting with new tools and approaches, and helping position the IT team as a leader in effective and responsible AI usage across the organization.
• Create and maintain accurate technical documentation to support operational consistency, knowledge sharing, and continuous improvement.
• Collaborate effectively with IT leadership and cross-functional stakeholders, communicating clearly and escalating thoughtfully when risk or organizational impact calls for it.

• 3+ years of progressive experience in an IT role in a professional environment,…