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Job Description & How to Apply Below
Lead IT support in EMEA & APAC with a focus on delivering exceptional service. This leadership role emphasizes collaboration, process efficiency, and team culture development.
As the IT Support Team Lead, you will report directly to the IT Support Manager. Your primary goals include enhancing operational excellence and fostering a collaborative environment. Leveraging your 5+ years of IT support experience, you will guide your team through daily operations while partnering with global IT leaders to align services with business needs.
Key Responsibilities:
• Support and lead the IT Support Team for success
• Act as the main point of contact for escalations
• Collaborate with regional business and development teams
• Coach team members through development discussions
• Oversee team processes and service metrics
Requirements:
• Diploma in Computer Systems or related field
• Fluent in English and French
• 5+ years IT Support experience, 2+ in leadership
• Knowledge of Active Directory
• Strong time management and collaboration skills
Utilize your leadership skills in IT support to drive performance and team engagement across EMEA & APAC.
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